General Questions

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What is FASTag?
A FASTag is the perfect solution for cashless payments at toll plazas. It is a reloadable tag that allows an automatic deduction of toll charges operated by...
Mon, 12 Sep, 2022 at 3:18 PM
How does the FASTag system work?
Vehicles with an active FASTag do not have to stop at toll gates as charges are deducted from the prepaid FASTag account when the vehicle passes through a t...
Thu, 2 Dec, 2021 at 3:12 PM
Benefits and validity of FASTag
There are multiple benefits of using a FASTag Hassle free one-time set up process Digital payments Easy online recharge SMS alerts for all transactions...
Thu, 2 Dec, 2021 at 3:09 PM
How would I know when the amount is deducted from my FASTag?
Every time you perform a transaction using your FASTag, you will receive an SMS on your registered phone number. You can also check your FASTag transaction ...
Fri, 3 Dec, 2021 at 1:46 PM
Do I need to buy only one FASTag for all my vehicles?
Unfortunately, the same FASTag cannot be used for all your vehicles since every activated FASTag is linked to a specific vehicle number
Fri, 3 Dec, 2021 at 1:47 PM
Where can I raise a complaint regarding FASTag, undue stoppage or misconduct by toll staff?
In case of an unpleasant experience, you can dial 1033 and contact MORTH/NHAI/IHMCL regarding any FASTag complaints at a toll plaza. You can use this helpli...
Tue, 9 Nov, 2021 at 5:17 PM
Do I need to have an account in the same bank as my FASTag issuer bank?
No, the same is not required. You can also recharge your FASTag balance from a bank account of your choice and use it as per your convenience
Fri, 3 Dec, 2021 at 1:47 PM
How can I use FASTag for fuel payments?
IDFC First Bank and HPCL have entered into an agreement to help customers purchase fuel using IDFC First Bank FASTag balance at selected HPCL pumps nationwi...
Mon, 12 Sep, 2022 at 1:14 PM
Issue with sales executive regarding FASTag deposit and balance
Please share the following details along with the required documents  Date of payment A brief description of the issue
Fri, 30 Jun, 2023 at 6:36 PM