Parviom Technologies

General Questions 9

• What is FASTag?
• How does the FASTag system work?
• Benefits and validity of FASTag
• How would I know when the amount is deducted from my FASTag?
• Do I need to buy only one FASTag for all my vehicles?

View all 9

Recharge & Balance 10

• Recharge is successful but balance is not reflecting in my FASTag
• I am unable to recharge my FASTag
• I have recharged FASTag by mistake. Can I get a refund?
• How can I recharge my FASTag?
• How can I check my FASTag balance?

View all 10

Blacklist 3

• Why does FASTag get blacklisted?
• My FASTag is blacklisted. What can I do now?
• My FASTag is hotlisted. What does it mean?

Replacement 1

• My FASTag is lost/damaged. How can I get it replaced?

Activation 3

• I am seeing error messages while FASTag activation
• Can I activate any other bank's FASTag using Park+ app?
• How can I activate FASTag on my Park+ app?

Toll Transactions 6

• I was charged the wrong amount at toll plaza
• I have been charged the toll fee twice
• How can I view my toll transaction history?
• Amount deducted from my FASTag without crossing a toll plaza
• Passbook is not reflecting recent transactions

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Delivery 7

• When will my FASTag be delivered?
• Can I modify/ cancel my FASTag order?
• My FASTag order delivery is delayed
• I have received the wrong package
• My package appears to have been damaged or tampered with

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Profile update 4

• I want to change the vehicle number linked with my FASTag
• How can I change the phone number linked with my FASTag?
• I want to update my KYC details
• I want to close my FASTag account

General questions about wallet 7

• What is Park+ wallet?
• Benefits of Park+ wallet
• How can I enable my wallet?
• Is KYC required to enable the Wallet?
• Can I pay partially using my Park+ Wallet?

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Transactions 8

• Money got deducted from my bank account but not reflecting in wallet
• Can I transfer my Park+ wallet balance to my bank account?
• Can I transfer money from one Park+ wallet to another?
• Steps to add money to Park+ wallet
• I want to view transaction history

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Refunds 5

• Can I get all refunds in my source account?
• Transaction has been failed but money has not refunded in the Park+ Wallet
• Refund has not been credited to my wallet
• My issue is not listed above
• I want to know the refund status of this order

Cleaning related 5

• Car cleaning missed (Interior/ Exterior)
• Exterior cleaning quality not satisfactory
• Interior cleaning quality not satisfactory
• Cleaning not happening on time
• Issue with cleaning photos/ notifications

Cleaner buddy related 3

• My cleaner buddy misbehaved with me
• Items are missing from my car
• I have an issue with my cleaner buddy

Subscription related 7

• Amount has been deducted from my account but I cannot see an active subscription
• Cashback/ refund has not been credited to my wallet
• Can I modify/ pause my car cleaning subscription?
• How can I renew my subscription?
• I want to cancel my subscription

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General questions about Daily Car Wash 5

• What is Park+ daily car cleaning?
• How do I know if my car is in safe hands?
• How do I purchase a car cleaning subscription?
• I want to view my payment history
• How can I view the cleaning history for my vehicle?

Check-in / parking site issue 5

• I was wrongfully charged/ paid double
• I was denied check-in at the parking location
• The parking site information was incorrect
• My issue is not listed above
• Parking site was full

Park+ GO 9

• Cashback not received after receipt upload
• Steps to upload receipt
• What is a valid receipt?
• Validity of membership
• Can I combine any applicable coupon code with Park+ GO discount while paying for my parking booking?

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General queries 8

• Steps to book a parking slot
• How does Park+ reserve my parking ?
• How far in advance can I reserve the parking?
• Can I make multiple bookings for the same time slot?
• Additional charges for booking a slot

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Booking modification 4

• I wish to cancel my booking
• I want to extend my booking
• I want to reschedule my booking
• I want to change the vehicle number for my booking

Theft/ Damage 2

• Items missing from my car
• My car was damaged

DUMMY_FOLDER 7

• I want a tag for my other vehicle
• How can I add a vehicle on the Park+ app?
• My vehicle verification is pending
• How can I verify my vehicle?
• My issue is not listed above

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DUMMY_FOLDER 15

• I want to view challans for my car
• I want to know the status of my challan
• I have not received the challan receipt
• When will I get the receipt of my challan?
• I want to know the refund status of my challan

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Issues related to RFID tag 5

• Entry/exit barrier is not working with RFID tag
• I am unable to activate the RFID tag
• I want to change the flat details registered with my account
• I have damaged/lost my RFID tag
• My issue is not listed above

Notifications/ Family members 4

• I am receiving wrong notifications
• Flat/family notifications are being sent to the wrong user
• Can I register multiple flats/societies in my account?
• I am not receiving notifications

Details Change 2

• How can I change my registered phone number?
• I want to change the flat details registered with my account

General questions related to RFID 7

• What is an RFID Tag?
• How can I get an RFID Tag?
• Can I use the same tag for my corporate and society?
• Do I need an RFID tag to book parking on Park+ app?
• How do I link Park+ RFID tag with my account?

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RFID related issues 4

• Entry/exit barrier is not working with RFID tag
• I've added a wrong tag. How can I change it?
• I have damaged/lost my RFID tag. How can I get a replacement?
• My issue is not listed above

General RFID queries 7

• What is an RFID Tag?
• How can I get an RFID Tag?
• Can I use the same tag for my corporate and society?
• Do I need an RFID tag to book parking on Park+ app?
• How do I link Park+ RFID tag with my account?

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General 8

• Why should I use Park+ car sell?
• Steps to book car inspection
• What all is checked during the car inspection?
• Can there be a difference between the online valuation and the actual price offered after car inspection?
• How long does RC transfer take?

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Inspection related 5

• How long does car inspection take?
• I want to reschedule my appointment
• Documents required during inspection
• Didn't receive confirmation call after booking inspection
• Inspection refused by partner

DUMMY_FOLDER 7

• How can I buy an insurance policy?
• Can I buy insurance for my 2-wheeler?
• Does Park+ sell their own insurance?
• When is the insurance expiry date updated?
• How do I set reminders for my insurance expiry?

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DUMMY_FOLDER 6

• My payment got deducted twice
• I paid more to valet than I was supposed to
• My valet partner was unprofessional with the service
• My car seems hampered post service
• My issue is not listed above

View all 6

DUMMY_FOLDER 11

• What is the expected delivery time?
• What's the shelf life of car cleaning products?
• I have received incorrect/incomplete order
• My order is damaged
• I have a quality issue with my order

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DUMMY_FOLDER 6

• I have placed an order but no one reached out to me
• When do I have to make a payment for my order?
• I am unable to find a tyre for my car
• Why can't I place an order at my current location?
• I want to cancel my order

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DUMMY_FOLDER 9

• What will be the loan tenure?
• Will I have to visit bank personally for loan closure?
• Who will obtain the NOC from my existing financier?
• Why do I need to give you my original RC?
• What is Hypothecation and why is it required?

View all 9

DUMMY_FOLDER 1

• I want to delete my Park+ account

FAQ about Brand Deals 9

• What are Brand deals or what are their benefits?
• How can I buy a Gift voucher and where can I use it/ where can it be redeemed?
• Which are the leading brands that offer vouchers for redemption?
• What to do if I face issues in redeeming the Gift voucher?
• Which methods of payment are available for me to buy a gift voucher?

View all 9

FAQ about PPL 16

• What is Park+ petrol league?
• How can I participate?
• What rewards can I win?
• How are lucky winners chosen for the Daily Jackpot and Weekly Bonanza?
• How do I claim my reward?

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Slots Booking 1

• What should I do if I am unable to book the slots for petrol conversion?

India ka Poll 6

• How to play?
• What rewards can I win?
• How do I claim my reward?
• Can I participate multiple times?
• Can I transfer my reward?

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Spin and Win 6

• What is Spin & Win?
• What rewards can I win?
• How do I claim my reward?
• Can I participate multiple times?
• Can I transfer my reward?

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Daily Streaks 5

• What are Daily quiz streaks?
• How to play and win free petrol?
• Do I need to answer the questions correctly to earn free petrol?
• How can you redeem your earned rewards?
• What happens if lose my daily quiz streak?

Park+ Petrol Barrel 2

• Why is the petrol balance in my Park+ petrol barrel decreasing?
• 5 liters of petrol were deducted from my Park+ petrol barrel, but I cannot see the reward. What should I do?

Refer & earn 9

• What is the Park+ Referral Program?
• How does the referral program work?
• What does a successful referral mean?
• What are the rewards for successful referrals?
• How can I track my referrals and Park+ Petrol?

View all 9

Other FAQs 5

• What is Park+ Petrol?
• How do I get 84 lit free petrol?
• What are XTRArewards points?
• How does Park+ Petrol help with hidden charges on my card payments?
• I have been wrongly marked as fraud user

Cricket World Cup 9

• How to play the game?
• What is the difference between predicting and betting?
• Is it mandatory to bet in order to play the game?
• Do I need to pay any fees to participate in betting?
• Do I need a minimum balance to be able to play?

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FAQ about Fuel Rewards 5

• What’s the cashback on fuel bill upload
• After how much time will the cashback be credited
• What’s the validity of Rs. 49 subscription
• What is considered as a valid bill
• I have uploaded the receipt but haven't received cashback

FAQ about IOCL Voucher 8

• I can see voucher is redeemed on Park+ App but transaction failed IOCL petrol pump
• I am unable to enroll for IOCL Voucher
• Is there any expiry date for using the IOCL fuel voucher?
• Can I use the IOCL fuel voucher more than once?
• Can I transfer the IOCL fuel voucher to someone else?

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General Questions about Park+ Go 9

• Cashback not received after receipt upload
• Steps to upload receipt
• What is a valid receipt?
• Validity of membership
• Can I combine any applicable coupon code with Park+ GO discount while paying for my parking booking?

View all 9

General questions of mall 7

• How do I get cash back for my parking expenses at the malls?
• Is this applicable for all malls?
• Can any bill be uploaded?
• Why is my bill rejected?
• How much time it will take to approve my bill?

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Postpaid Recharge 0

Gas, Electricity & Water 0

General Questions 4

• I have booked my car service but have not received any call/message from the service centre
• I did not receive any call/message from service centre and my service request was rejected/not accepted
• My car has been picked up by the service centre for servicing but there has been a delay in the process/getting the car back
• I mistakenly clicked on Book Service, I don't want to get my car serviced